Summary 

  • Contact-free patient care is growing in popularity because virtual visits are both more necessary and easier to conduct. 
  • Telehealth is beneficial to patients and the healthcare system for financial, time-saving, and safety reasons, to name a few. 
  • Telehealth software can help by providing an easy, virtual way to connect with patients for simple appointments or pre-screenings for potential in-person follow-ups. 
  • There are many options available for health care providers who want to adopt telehealth software, but it’s important to keep in mind what other features you may want to include with video conferencing when choosing the right software. 
  • NexHealth offers telemedicine software, as well as features like online scheduling, appointment reminders, and HIPAA compliant secure forms, all of which integrate seamlessly into existing practice management software. Plus, virtual visits do not require the creation of an account or downloading additional software. 
  • Using integrated software like NexHealth can make the adoption of telehealth a breeze with patients and practitioners, all while keeping the focus on patient-centered care. 

Contact-free patient care is a growing trend that’s here to stay 

Contact-free patient care is growing in popularity out of necessity, but also ease. Telehealth software helps facilitate patient-centered care, especially during this time when so many of us are still operating remotely. It may seem overwhelming to add telemedicine software to your practice, but you don’t have to go through a complicated setup process to provide direct patient care. NexHealth tools can provide an easy-to-use platform that improves patient experience. 

How can telehealth benefit patients? 

Telehealth can help patients be seen in a more convenient manner than in-person visits. This time-saving service reduces patients’ need to arrange time away from work. They don’t have to request sick time to be seen, and they don’t have to worry about arranging child or elder care to take an appointment. 

Telemedicine appointments coupled with online scheduling help patients receive on-demand attention, helping them choose an appointment time that works best for them. Scheduling can be done any time of the day. Giving patients an easier way to be seen can help get them the care they need quickly, improving overall health outcomes and increasing the likelihood they will seek care in the first place. 

How can telehealth benefit the healthcare system? 

Improving access via telehealth services also benefits the healthcare system. Your practice can reach people who may have a harder time getting in for regular appointments, like patients in rural areas, people with unreliable access to transportation, or workers who can’t afford to take too much time off of work. 

This increased access to care means more appointments and a decreased likelihood of no-shows. Plus, if patients are able to be seen more regularly, and it improves their health outcome over time, that can also reduce costs down the road that would be incurred from more serious health problems that may arise if intervention comes later on. 

How does telehealth software work? 

Depending on the software, the experience may be slightly different, but in general, for telehealth software to work, the patient and provider both need the following: A working internet connection, camera and microphone abilities, and a phone or computer to conduct an appointment. The software helps facilitate a video conference call. 

Your patients may need to set up an account beforehand, or they may be able to access the appointment with a link without setting one up. For example, NexHealth does not require the patient to download software or set up an account to join a virtual appointment. 

Telehealth software might also include phone calls without video; however, it’s harder to assess your patient without a visual element. If your patient does not have a smartphone with a camera or a computer with a webcam, remind them that an appointment like this comes with more limitations in terms of what you can figure out. 

You might use telehealth software for appointments where you want to screen patients first to determine whether they need an in-person visit, or you might be solving issues that can easily be identified in a virtual setting. Telemedicine software is also widely used for behavioral health appointments.

What are some examples of telehealth software? 

You may have seen examples of telehealth software sponsored by different insurance companies or advertised online, or perhaps you have experience with some already. You may also be familiar with free tools like Zoom and Zello that you can use for practice staff. Here are a few examples of telemedicine software currently available designed for patient communication. 

Teladoc 

Teladoc is a software that hosts visits with family doctors, dermatologists, mental health professionals, specialists, and pediatricians. The company also touts wellness and prevention services like nutrition, back care, and sexual health appointments. 

Amwell 

Amwell is another video conferencing platform that can host phone, web, and mobile app visits with patients for urgent care, mental health, nutrition counseling, pediatrics, and women’s health matters. 

MDLive 

Available 24/7, MDLive offers medical, therapy, and dermatology services, including 50 non-emergency conditions. The website highlights the round-the-clock availability, as well as their ability to order prescriptions for patients when medically necessary. 

Doctor on Demand 

Much like the other tools, Doctor on Demand is well suited for urgent care, behavioral health, preventive care (wellness visits), and chronic care, and is a video conferencing platform. 

NexHealth 

NexHealth provides telehealth software that can be used by dentists and medical professionals to care for patients wherever they are. No sign-in or software download is required. Plus, NexHealth offers a wide array of tools you can integrate into our existing patient management software, unlike many of the other top players in telehealth. 

 

Why is patient-centered care important when considering telehealth? 

Patient-centered care means you’re focusing time on the patient in ways that are individually meaningful to them. You can achieve this by paying close attention to their needs and what they’re saying about why they scheduled the appointment in the first place. 

Despite your best efforts, you lose some things when you’re not giving in-person care to patients. It can be harder to pick up on nonverbal cues when you’re at a distance. Keeping patient-centered care in mind and being very clear and communicative is an important part of providing telecare services and improving doctor-patient communication.

It may also be harder for you to show that you are focused on the patient with technology in the middle, so work to make that process as smooth as possible. You need to understand how to work your telehealth platform as well as possible, to keep the care centered on the patient throughout. 

Of course, the easier it is to get up and running with telehealth software, the faster you can get back to focusing on patient-centric care. And the more you can integrate your telehealth software with the rest of your processes, the more seamless everything will feel for your patients. You should think about the features you need the most when choosing the right telehealth software for your practice.

How can NexHealth tools improve the patient experience? 

NexHealth can improve the patient experience in a variety of ways that many telehealth software companies leave behind. 

Online booking 

No need to call back and forth or send emails that go unanswered to schedule appointments. Patients can book an appointment with you 24/7, giving them more control over their schedule, while you maintain control over yours. 

Automated messages

With NexHealth, you can provide automated appointment reminders. You can reschedule no-show or cancelled patients automatically, reducing the number of missed appointments and eliminating phone tag. 

Follow-up emails after appointments are also a breeze: Send visit summaries, give your patients an opportunity to ask questions, and explain next steps through email or secure messaging. 

No software downloads 

There’s no additional sign-in or software download needed for video conferencing, which leads to a very easy adoption by your patients. No need to send complicated instructions for a new tool; they’ll be able to access the room when sent a link. 

HIPAA compliant secure forms 

You can send secure, HIPAA compliant forms to your patients that they can fill out electronically – no fax machines, mailings, or lag time. Plus, you can customize them and sync them with your existing practice management software. 

Easy bill pay 

Don’t let a negative review come from a difficult bill pay experience – collect patient payments using NexHealth’s online payment solution. Eighty percent of patients pay their bill via NexHealth within 10 business days. It couldn’t be easier. 

Beyond video conferencing 

The benefit to NexHealth is that it goes far beyond traditional telehealth platforms to improve patient experience along every step. From initial appointment scheduling, to reminders, to intake, to billing – make the entire process a breeze. 

Conclusion 

While patient care has changed with the rise of telehealth platforms, the patient experience doesn’t need to. You can use telehealth software to enhance the patient experience, improving access and ease of use. The right telehealth software is one that is easy to use for both the patient and practitioner, with seamless integration into existing practice management software. NexHealth goes beyond current popular telemedicine software by offering tools that help streamline your practices, all designed to improve patient experience and embrace virtual visits. 

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