Consumers trust online reviews, period. Research has shown again and again that patients rely heavily on reviews when making critical healthcare decisions. And unfortunately, negative reviews come with the territory. They’re a reality for every 21st-century business – and healthcare providers are no exception.
So how do you keep negative reviews from poisoning your reputation and turning away new patients before they ever reach your office?
How to attain positive reviews
With NexHealth, you can armor yourself against negative comments with a surge of authentic, positive patient reviews. Here’s how it works:
After an appointment, your dental patients will automatically receive a friendly satisfaction survey via email and text. It looks like this:
If the patient rates their visit below 4 stars, NexHealth forwards their feedback to your practice to address. But when patients give a 4-star review or higher, we direct them to post it on your choice of social media, like Yelp, Google, or Facebook.
With just a click, the patient can now publish their glowing appointment review on sites like Yelp, Google, and Facebook. NexHealth is your secret weapon for finding real positive feedback and promoting it, ethically and effortlessly.